F.A.Q.'s

How do I care for my Mala?
I'm glad you asked! Place your mala on your mat during yoga as a visual reminder of your personal intention. Malas are not meant to be worn during yoga practice or high energy activity. They are a visual and tactile reminder of your personal intention and focus. Treat your mala(s) with care and respect as they form part of your personal journey. For more comprehensive information on malas, click here.

Tassel Care
Tassels can be cleaned by dipping them in a bowl of warm water and a touch of mild soap. Rinse in warm water, comb the strands gently and lay flat to dry. You can even trim the ends while wet with sharp scissors to give them a bit of a haircut if needed. Flatten while wet and then trim them to give a beautiful, clean edge to your tassel.

Tell me about Shipping
FREE SHIPPING within Canada on all jewellery. Other items will be charged shipping. Items will be shipped three to four (3-4) business days after placing your order through Canada Post. Please allow up to seven (7) business days for Canadian orders and ten (10) business days for U.S. orders once the shipment has been processed. All U.S. orders are subject to applicable U.S. taxes and duties.

How do I return an item?
We want you to absolutely love your piece. If for any reason, you feel that you would like a refund, please email us at mysticmala108@gmail.com to request the mandatory 'Return Item Authorization Form'. Shipping costs will be the sole responsibility of the customer. Items must be returned in their original packaging and have not been worn.

Can I change my order or add to it?
Simply call or email us with your contact info and we will gladly help you out over the phone. 905-276-6117, or mysticmala108@gmail.comIf the item has already shipped, call us and we will try to accommodate you any way we can.

What is your privacy policy?
Your privacy is of the utmost importance to us and your personal information will never be given to a third party. 

Is my credit card information safe?
Our site is managed by Shopify, a company that uses the highest encryption possible. It is their business to safeguard the security and privacy of your credit card information. Shopify complies with the highest level of Payment Card Industry (PCI) standards in the industry.

Payment Options
For your added convenience we accept all major credit cards and PayPal payments.

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